Our Professional Staff
Our experienced providers are committed to a high standard of patient care and are here for you throughout every stage of your hearing journey.
Who We Are
We understand choosing a hearing care provider is a big decision. At Complete Hearing & Balance, our number one priority is delivering exceptional patient care. Our staff has many years of expertise in hearing healthcare, and is well-trained on a variety of services ranging from evaluations to treatment.
We believe great care includes establishing great relationships with our patients. Treating hearing loss is an ongoing process that requires regular follow-ups, maintenance and cleanings to keep you hearing your best. Our staff is here to support you not only during your initial visit but throughout your entire journey to better hearing.
Our Providers
Alison Vega, Au.D., ABA, CH-TM
Doctor of Audiology / Founder
Dr. Vega brings over twenty-five years of professional hearing health experience to Olympia. A native of the Northwest, she obtained her bachelor's degree in Speech Pathology and Audiology from Western Washington University and her doctoral degree in Audiology (Au.D.) from Utah State University.
Read MoreLuke Pickar, Au.D., CCC-A
Doctor of Audiology
Dr. Pickar earned his Bachelor’s degree in Communication Sciences and Disorders, with a minor in English, and went on to complete his Clinical Doctorate in Audiology (Au.D.) at Western Washington University.
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Hope Wallen, B.A., Audiology Extern
Audiology Resident
Hope is student at Pacific University in Hillsboro, OR and is completing her clinical hours as she prepares for graduation with her doctorate degree in audiology, in August of 2026. Hope first joined our practice in 2024 for a few weeks of clinical training and then returned to spend an entire year with us as she completes her doctoral training.
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Chelsea Ingrim, Au.D., CCC-A
Doctor of Audiology
Chelsea Ingrim, Au.D., CCC-A, earned a Bachelor of Arts degree in Speech and Hearing Sciences from the Washington State University in 2014, and a Doctorate of Audiology degree from Pacific University in 2017. She joined Complete Hearing and Balance in 2022. She has a diverse clinical background, and has evaluated and treated patients of all ages in hospitals, ENT clinics, and the VA.
Read MoreHannah Burch, Au.D., CCC-A
Doctor of Audiology
Dr. Hannah Burch brings a strong clinical foundation and a genuine passion for patient-centered hearing care to the Complete Hearing and Balance team. She earned her Bachelor’s degree in Communication Sciences and Disorders followed by her Clinical Doctorate of Audiology (Au.D.) at Western Washington University.
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Breanne
Hearing Instrument Specialist
Bre Carey is a Hearing Instrument Specialist at Complete Hearing & Balance, where she plays a vital role in supporting both patients and providers to deliver high-quality, patient-centered hearing healthcare. She holds a Bachelor’s degree from the University of Tennessee and is proud to serve patients in her home state of Washington.
Read MoreOur Staff
Katie Kreider, B.A., CPC
Practice Administrator
With over 30 years of leadership in healthcare operations in both clinic and hospital settings, Katie brings extensive experience in financial and operational management, compliance, human resources and staff leadership to the team.
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Jori
Office & Billing Manager
Jori joined our team in 2018. She and her family moved to Olympia and she began her career with us as a front desk/Patient Care Coordinator. Jori quickly demonstrated her passion for helping patients and ensuring a smooth process for patients and staff.
Read MoreMakayla
Patient Care Coordinator, Billing Specialist
Makayla is a dedicated Patient Care Coordinator and Billing Specialist with over three years of experience in the healthcare field. She brings a strong understanding of patient support, administrative coordination, and medical billing processes.
Read MoreAshley
Patient Care Coordinator
Ashley is a valued addition to the Complete Hearing & Balance team. As our Lead Patient Care Coordinator, she serves as a key liaison between patients, their families, and our hearing health providers.
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Jacey
Audiology Assistant
With three years of combined experience in patient care, Jacey joined CHB in January 2022 as a Patient Care Coordinator and Referral Coordinator. Her dedication and skill quickly earned her a promotion to Audiology Technician in August 2022. Jacey holds an associate's degree in pre-nursing, bringing a strong educational foundation to her role.
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Jamie
Audiology Assistant
Jamie joined our practice in 2023 and has quickly become an integral part of our team. As a Patient Care Coordinator, Jamie excels in assisting patients from their very first point of contact through every step of their hearing aid journey.
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